Helo PSO is only for external use. Avoid sensitive areas such as your eyes, lips, inside your nose, and the vaginal area, unless your doctor directs you otherwise.

Apply a small amount of helo® PSO cream onto your fingertips. Apply the cream to the affected area in small dots and spreading it evenly and gently massaging it in a circular motion until fully absorbed. Use enough cream to cover the entire affected area, but avoid applying excessive pressure, especially if your skin is sensitive.

The cream is easy to apply and absorbs quickly.

Let the cream fully absorb, so your skin is dry before getting dressed or coming into contact with textiles. 

Apply 1-2 times daily as needed for 4-12 weeks. Maximum effect after 12 weeks.

Use helo® PSO once a day between flair ups.

All ingredients are safe to use. However, one can develop sensitivity to any substance.

To minimize the risk of allergies, we do not use ingredients that are on the EU's list of declarable perfume substances, all of which are documented to be allergenic.

We recommend, when trying a new product, to always test the product on a small area of the skin to identify any negative reactions, such as allergies or hypersensitivity to some of the ingredients.

helo® PSO is for external use only. Avoid sensitive areas such as near your eyes, lips, inside your nose, and the vaginal area, unless your doctor directs you otherwise.

Do not use when hypersensitive or allergic to any of the ingredients.

helo® PSO is not recommended for children under 3 years of age, pregnant and breastfeeding women.

helo® PSO contains 3 active ingredients: Boswellia, Vitamin B12 , and Urea.

helo® PSO also contains shea butter, almond oil, coconut oil and olive oil, which nourishes, strengthens, and softens the skin.

Boswellia known as frankincense, is resinous extract from Boswellia Serrata trees. Boswellic acid has been used for years against various irritations. Boswellia is thought to have huge benefits to the skin, thanks to its antioxidant and anti-inflammatory properties.

Boswellia helps calming and soothing dry, irritated, scaly sensitive skin. Its antioxidant properties help neutralize free radicals contributing to healthier and softer skin and improve the appearance of the skin.

Vitamin B12 is essential for the healthy reproduction of skin cells. Vitamin B12 helps to protect and promote the natural repair of the skin barrier.

Vitamin B12 anti-inflammatory properties bring relief to dry, itchy and irritated skin caused by skin dryness.

Urea is an important component of your skin’s natural moisturizing factor (NMF). Urea binds moist and contributes to the skin’s natural barrier function. A healthy skin barrier is crucial for preventing moisture loss and protecting the skin from environmental irritants.

At higher concentrations, such as the concentration in helo® PSO, Urea is a keratolytic agent, meaning it also help to gentle exfoliate the hard top layer of dead skin cells and reduce dead skin cells buildup on the skin’s surface.

The intensely moisturizing properties of Urea, soothes and softens tough skin, prone to dryness. By strengthening the skin barrier, Urea restores elasticity and help improve the appearance of dry, rough, flaky or scaly skin.

Yes, feel free to use a rich cream as a supplement, especially during good periods to keep the skin soft and supple.

Children under 3 years old, pregnant or breastfeeding women should only use helo® PSO in collaboration with a doctor.

For children over 3 years, we always recommend that you try the cream on a little patch if the skin is very sensitive.

Yes!

All our products are 100% free of parabens. 

No! We want to minimize the risk of allergy.

We do not use ingredients that are on the EU's list of declarable perfume substances, all of which are documented to increase the risk of developing allergy or eczema.

Yes. The products are tested before they are on the market.

While we are not able to fully exclude the possibility of rare skin reactions, since sensitive skin comes in many different versions and sizes, such cases have yet to be found.

No! we are not testing our products on animals.

You can buy our products in this Webshop heloskincare.co.uk

It is easy to order from our webshop. Simply choose whether you want a one-time purchase or "subscribe and save" (then you choose the time period between deliveries). Then add how many products you want to buy to your basket and proceed to checkout when you are ready.

In the basket, you can change the quantity or, if necessary, remove any items you no longer want. Then proceed to checkout, enter your details, select delivery, and finish with payment.

When the order is completed, you will receive a confirmation email from us.

You can pay with Visa Card, MasterCard, American Express/AMEX, Maestro Card, Discover Card, Diners Club, UnionPay, Elo Card, Google Pay, Apple Pay, and Shop Pay in the webshop.

If you want to pay with a different method, please reach out to us at info@heloskincare.com

When you proceed to checkout from your basket, you can enter the discount code in the box “discount code” on the right side of the screen. 

If you experience any problems applying the discount code, please contact us here.

Please remember that discount codes are personal and can only be used once. You are not allowed to share the discount code and resale of codes is under no circumstances allowed.

Discount codes can’t be used with other discounts.

It is only possible to use one discount code per. purchase, and different discount codes cannot be combined. The entire value of the discount code must be used at once, and we do not refund or pay out any excess balance.

A discount code can and may only be used once per customer.

In some cases, different conditions or restrictions may apply to the use of discount codes. If this is the case, it will be clearly stated in the terms and conditions stated when the discount code is issued.

Discount codes cannot be exchanged for cash. You can of course make use of the satisfaction guarantee on orders paid with a discount code. In those cases, a new discount code will be issued, which can be used as payment on a new order.

Discount codes are personal and may not be resold or shared with others. The transfer or resale of discount codes is strictly prohibited.

Standard delivery takes 2-5 working days, whereas express delivery takes 1-2 working days.

Delivery times can be prolonged around holiday periods, Black Friday, Cyber Monday and public holidays. Please note: In adverse weather conditions your order(s) may be delayed.

Working days are defined as Monday – Friday (excluding bank and public holidays) –therefore any orders placed after the relevant cut-off time on Friday will not be processed until Monday. We do not deliver on Sundays or English Bank Holidays.

United Kingdom

Expedited & Standard shipping (2 - 5 days) - GBP 6.45.
Free shipping on purchases over GBP 45.

Northern Ireland

Standard shipping (2 - 5 days) - GBP 6.45.
Free shipping on purchases over GBP 45.

See cost and options under “Shipping Policy”.

When your order has been shipped, you will receive an email with a tracking link.

Unfortunately, we can’t cancel the order if it has already been processed or shipped.

Due to the strain of the climate, we hope that you only think about ordering products, that you want to use, but if you are not satisfied with the product(s) and wish to make use of the satisfaction guarantee, please complete the contact form. We also need an email from you directly, where you add a photo (to see the product and the sealing is intact), order number, product description and description why you want to return the product.

It is important that you contact us before you return the products. We must approve your return request before you can send the item back.

You must notify us no later than 14 days after delivery, otherwise the satisfaction guarantee expires. In case something is wrong with the product or other complaints you have 30 days after delivery according to "The Consumer Contracts Regulation".

Please note! The product(s) must be sealed and in the same condition as delivered. Unsealed and used products cannot be returned or refunded.

When returning, you must pay for the shipping costs yourself.

Contact us as soon as possible so we can find a solution.

Please fill out the contact form and remember to include your order number and a foto so we can see the damage. We will get back to you as soon as possible.

Contact us as soon as possible, so that we can send the right product to you.

Please fill out the contact form and remember to include your order number. We will get back to you as soon as possible.

Please be careful when entering your shipping address, Helo® Skin Care will not be responsible for orders sent to the incorrect delivery address provided by the customer.

If you have not received your package within 10 days of placing your order, please contact us as soon as possible so we can find out what happened and find a solution.

Please fill out the contact form and remember to include your order number. We will get back to you as soon as possible.

You have the option of creating a customer account on our webshop. On "My account" you can see your order history and follow the status of your order with us and edit your information. You must have an account if you want to use the "subscribe & save" option.

We do not use your information to send you marketing materials, newsletters or the like (unless you actively sign up for this).

You can read about how we protect your information under our privacy policy.

All orders for the UK are packed and shipped from a warehouse in the UK, and you will receive an email with a tracking link as soon as your order has been shipped.

If you no longer wish to have a customer account with us, you can have it deleted by contacting us using the contact form.

If you no longer wish to continue with your subscription, you can pause or delete it under your account and your subscription

Select "cancel my subscription" at the bottom right.

Yes, you can change the number of products you wish to receive under "My account" / "Subscriptions" and under "Items" select "edit" and make the change and select “save”.

Yes, you can change the period you wish to receive under "My account" / "Subscriptions" and under "subscriptions detail" select "edit" and make the change and select “save”. 

If you want to pause your subscription, you can do so under "My account" / "subscriptions" and select "Pause my subscription" at the bottom right.